Basics to get you started
1. Shoud I must fill in all the verification information clearly?
Yes, please make sure all the information you fill is accurate without error ,so that you can pass the account verification easily. In principle, once the information is filled, you cannot modify it.
2. How long does the authentication take?
Generally it will take about 1-3 workdays for us to verify your information, then a short message about the result will be sent to your phone, please wait patiently.
3. Why I can’t upload my photos?
You can upload a clear picture with no more than 1M.
USD deposit and withdraw
1. How long does USD deposit or withdraw take?
Usually it takes about 5-7 workdays, which depends on the banks’ dealing time.
2. Does Allcoin charge USD deposit fee?
Allcoin does not charge any fee about USD deposit, but when you remit money in the bank, a fee will be charged by the bank, so please do not forget to take extra money for the money transfer fee.
3. Does Allcoin charge USD withdraw fee?
USD withdraw fee is 15 USD/sum on Allcoin.
4. USD is the only type of currency that Allcoin accept?
Yes. Allcoin doesn’t accept any other type of currency for now.
5. How can I deposit or withdraw USD on Allcoin?
After you pass advanced authentication,the USD deposit and withdraw function will be available for you.
Cryptocurrencies deposit and withdraw
1. Why can’t I trade on Allcoin?
After you pass primary authentication and set a transaction password, you are able to trade on Allcoin.
2. Why have my coins been locked?
(1)Please login your Alcoin account and go to“Order Management”to check your bid/ask order, you can unlock your coins by cancelling that oder.
(2)Please login your Alcoin account and check your coin’s withdrawal record to see if your coin’s withdrawal isn’t succeed, then you can send email to email@example.com to ask for help.
3. How to deposit coins to Allcoin?
Each type of digital assets on the platform has a unique address, which likes a residential address.
Let’s take BTC for example,if you want to deposit BTC from platform A to Allcoin, first please login your Allcoin account and find BTC wallet address from “My Assets”and copy it, then login platform A and input your Allcoin BTC wallet address to finish the coin deposit.
4. How long does cryptocurrencies deposit take?
Allcoin provides deposit service for digital currency 24 hours. If you transfer coins from your wallet or other exchanges to Allcoin, those coins will be automatically credited into your account after reaching 1-6 confirmations . Arrival time generally takes about 30-60 minutes. If you haven’t received coins for a long time, please send an email to firstname.lastname@example.org from your Allcoin bound email address , provide us with your Allcoin account number, coin name and TXID,we will deal it within 1-3 workdays.
5. How long does cryptocurrencies withdraw take?
Allcoin provides withdraw service for digital currencies 24 hours. Before you withdraw coins, it is better to check the address carefully, once coins are transferred into a wrong address , you are unable to retrieve them.
If the withdraw takes more than half an hour and there is not any transaction information from blockchain explorer , please send an email to email@example.com, provide us with your Allcoin account number, withdrawal record ID, we will deal it within 1-3 workdays.
6. Can I retrieve coins if I enter the wrong wallet address?
Because of the special nature with digital currency and blockchain, once coins are sent to a wrong address, you are unable to retrieve them, it is better to check your wallet address carefully before the withdraw.
Safety problem about your Allcoin account
1. How can I withdraw my coins/USD if I’m from nonsupport countries?
Please send an email to firstname.lastname@example.org with your Allcoin bound email address, provide with pictures about passport or your ID card including both sides and your handled passport or ID card, your real name,your Allcoin account number and the address to receive your coins /the bank account information to receive your USD, we will deal it within 5-7 workdays.
2. What actions may cause the suspension of the account?
If you enter a wrong login password or a transaction password 6 times,the account will be suspended. To reactivate your account, please send an email to email@example.com, provide us with the pictures of your ID card including both sides, your name and login phone number. We recommend you to finish account verification first, so that some unnecessary loss will be avoided when you recover password.
Note: If you modify the transaction password by clicking “Forgot Transaction Password”, the account will be locked. In that case, please send related information to firstname.lastname@example.org,we will deal it within 3-5 workdays.
3. why I can’t receive SMS?
Please change another browser or another place to try once more , it is better to click “Get SMS” every 5 minutes , if still can’t get SMS code, please send an email to email@example.com with your Allcoin bound email address, provide us with your Allcoin account number and describe the problem, we will deal with it within 3-5 workdays.
4. Which countries do not support Allcoin?
Countries do not support Allcoin:
Afghanistan, Albania, Algeria, Angola, Belarus , Bosnia and Herzegovina, Central African Republic, Ivory Coast, Croatia, Cuba, Ecuador, Guyana, Iran, Iraq, Israel, Kenya, North Korea, Laos, Lebanon, Liberia, Libya, Macedonia, Myanmar, Panama, Papua New Guinea, Sao Tome and Principe, Somalia, South Sudan, Sudan, Syria, Tanzania, Turkey, Turkmenistan, Uganda, United States of America, Vietnam, Yemen, Zimbabwe.